Refund policy

30 Day Return Policy

We want you to be satisfied with the products you purchase. If you are unsatisfied with your purchase for any reason, please let us know, and we will do our best to assist you.

We offer a simple return policy, allowing you to return any new, unused, unassembled, and resalable items in their original packaging within 30 days of delivery for a refund. The refund issued will be for the total amount of the order minus original outbound shipping and any return shipping costs. Please note: if your order qualified for free shipping, the actual outbound shipping cost incurred by Dawson Heat will be deducted from your refund.

If you are returning an item due to a fault or defect, Dawson Heat will cover the cost of return shipping.

Cancellations and Refunds

At Dawson Heat, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply, such as custom orders; see below).

If you have questions, please send an email to info@dawsonheat.com or call us at 307-218-2391.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 307-218-2391, the chat in the bottom right, or email info@dawsonheat.com at any time.

Please read the following:

When you make a purchase from Dawson Heat, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, notate and take pictures if there is any damage, and provide it to Dawson Heat within 24 hours of the product being delivered.
• I understand that for change-of-mind returns, I am responsible for the cost of return shipping and the cost of shipping a new product in the case of a refund or exchange. If a product is faulty or defective, Dawson Heat will cover return shipping costs.
• I understand that products need to be returned unopened and unused. An additional restocking fee may apply.
• I understand that if my order has left the warehouse, I am unable to receive a full refund.
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 25%.

Damages

Please inspect the packaging of your item(s) when they arrive; if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the damage, to info@dawsonheat.com, and we will process an insurance claim on your behalf.

Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. You then have up to 30 days from delivery to return the item.

Warranty

Warranties vary depending on the manufacturer; see individual product pages for details. Warranty damages occur over time and from use. Damage reported as an arrival issue must be submitted within 24 hours of delivery — damage reported after this period may not qualify as a warranty or freight claim.

Returns

The Dawson Heat default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.

All of our products are backed by manufacturer warranty policies. Please see individual product pages for full warranty details and coverage.

Please let us know at info@dawsonheat.com if you have any refund or return questions; we will be happy to help.